Refund & Cancellation Policy
We run campaigns, not a shop. Nothing on this website can be bought, so this policy covers cancelling and refunding campaign work agreed with us directly.
This site takes no payments. There is no checkout, no card form, and no subscription. Every engagement is agreed and invoiced separately.
The short version
What we can refund depends on one thing: how much of the work has already left our hands and gone to creators. Once a creator has been booked, they have turned down other work. Once they have published, the work is done and cannot be un-done.
Cancelling a campaign
| When you cancel | What happens |
|---|---|
| Before creators are booked | Full refund of anything paid, less any strategy or research work already delivered to you. |
| After creators are booked, before production | Refund of the balance, less creator booking fees already committed and any non-recoverable costs. |
| After production has started | Refund of the portion of the campaign not yet produced. Produced content is billable whether or not it is published. |
| After content is published | No refund for published deliverables. Any remaining unstarted phases can still be cancelled. |
Cancel by emailing [email protected]. The date we receive your email is the cancellation date.
Performance is not a refund condition
Campaign targets are objectives we work towards, not guarantees, unless a specific guarantee is written into your signed agreement. A campaign that runs as agreed but underperforms its target is not grounds for a refund — reach and engagement depend on platform behaviour and audience response, which nobody controls.
What we do guarantee is the work: the roster we agreed, the deliverables we agreed, and a full report of what actually happened, including when it did not go to plan.
If we get it wrong
If we fail to deliver what was agreed — creators who do not post, deliverables that do not arrive, a report we never send — tell us. We will either put it right at our own cost or refund that portion of the campaign. We would rather fix it.
Changes to a running campaign
Scope changes mid-campaign are normal and we will accommodate them where we can. Changes that increase creator count, platforms or deliverables are quoted before we act on them. Changes that reduce scope are treated as a partial cancellation under the table above.
Creators
If you are a creator working with us: your fee is payable for work you deliver as briefed, including where the client later cancels publication. If a campaign is cancelled after you have been booked but before you produce anything, we will tell you as early as we can.
Timing
Approved refunds are issued within 15 working days, by the same method the original payment was made.
Contact
Task n Trade · 66 Khadgayogini Marga Purba, Lalitpur 44600, Bagmati Province, Nepal · [email protected] · +977 9709089647
See also our Terms & Conditions.